CallDesk rethinks the way customer service can deliver happiness to their clients. We offer an artificial intelligence voicebot that handles almost any repetitive calls in call centers and let human agents focus on high value interactions with the customers.
Our Story :
CallDesk was co-founded in April 2016 by Vincent Gire and Aimé Dushimire, two serial entrepreneurs. We are already working with major companies like La Poste, MGEN, Bouygues Télécom or SNCF. Our customers use CallDesk to improve their customer service and love our product. We have raised €2.9M with some of Europe’s most experienced VC funds in customer service and SaaS solutions (PointNine Capital and EQT Ventures). We are now a team of 10 talented and ambitious people, excelling at execution and most of all passionate about delivering the final customers the best experience they have ever known.
Your mission :
Maximize the product value by setting and prioritizing a product vision, product and customer roadmaps and evaluating the work generated by the tech team.
We’re growing fast and it’s an amazing opportunity to be at the center of the artificial intelligence revolution to disrupt a major industry.
Define the product vision
Analyze the market, the product and the customers’ needs
Ensure the vision’s communication to each stakeholders
Align the vision with CallDesk’s strategy
Implement the vision through customer and product roadmaps
Document the roadmap (dates, objectives, requirements for functionnality, main features, metrics)
Document new features
Challenge the roadmap
Guarantee successful delivery
Manage the funnel of needs and the backlog
Define the details of each user stories associated with Epics
Write acceptance criteria and ensure compliance
Motivate the tech team
Put in place regular meetings with the tech team to clarify requirements if needed
Participate in every important tech meetings
In-depth knowledge of Agile process and principles
Excellent organizational and time management skills
Sharp analytical and problem-solving skills
Attention to details
Excellent team player
An entrepreneurial spirit - our team is hard working, ambitious, self-motivated and embrace change
Fixed salary, based on experience and motivation
Challenging and empowering environment in a fast-growing company
Working with an experienced CTO and great tech team
Amazing office in the center of Paris (75012)
An incredible and friendly team of trail-blazers
Thursday's beers with the team