Engineering Manager (H/F)

Job description


CallDesk rethinks the way customer service can deliver happiness to their clients. We offer an artificial intelligence voicebot that handles almost any repetitive calls in call centers and let human agents focus on high value interactions with the customers.    


Our Story :

CallDesk was co-founded in April 2016 by Vincent Gire and Aimé Dushimire, two serial entrepreneurs. We are already working with major companies like La Poste, MGEN, Bouygues Télécom or SNCF. Our customers use CallDesk to improve their customer service and love our product. We have raised €2.9M with some of Europe’s most experienced VC funds in customer service and SaaS solutions (PointNine Capital and EQT Ventures). We are now a team of 10 talented and ambitious people, excelling at execution and most of all passionate about delivering the  final customers the best experience they have ever known.


Your mission : 

You will be responsible of delivering beyond expected value with the tech team through professional development processes.


We’re growing fast and it’s an amazing opportunity to be at the center of the artificial intelligence revolution to disrupt a major industry.


Responsibilitites:


People management :

  • Drive team motivation

  • Apply scrum methodology and organize the team

  • Make people grow

Recruitment :

  • Anticipate your team’s needs

  • Participate and follow the recruitment process

 Be responsible of tech delivering :

  • Guaranty overall technical Customer satisfaction
  • Manage planning with tech team and Customer Success

  • Ensure quality reporting

 Update and implement roadmap with CTO and Customer Success team

Requirements

Requirements:

  • Management and recruitment experience

  • Expert in professional development processes

  • Project management

  • Javascript and node.js experience

  • Empathy

  • Excellent team player

  • An entrepreneurial spirit - our team is hard working, ambitious, self-motivated and embrace change

Benefits:

  • Fixed salary, based on experience and motivation

  • Challenging and empowering environment in a fast-growing company

  • Working with a great tech team to drive your skill improvements as a manager

  • Transportation (50%)

  • Amazing office in the center of Paris (75012)

  • An incredible and friendly team of trail-blazers

  • Thursday's beers with the team